I honestly don't even know where to begin. If you value good customer service, honesty, and accountability, I strongly recommend staying away from this dealership. From sales to service, I could write an entire list of issues we have experienced. Before purchasing our Land Rover, we owned multiple Mercedes SUVs, and the difference in customer service has been unbelievable. Mercedes consistently provided outstanding service. They were honest, attentive, and made us feel valued as customers. Unfortunately, we have not had that experience here. I want to start with our most recent experience. I’ll be writing a separate review addressing the other major issues we have encountered w/this dealership. I should have taken the time to write a separate review back in June. Recently, we were traveling out of state for one of our kid’s weekend sports tournaments. We were approx three hours from home when, on our way to our son's game, a warning light appeared on the dashboard while we were driving on the expressway. Within 15-20 secs, multiple warning lights came on. While traveling at over 60 mph, the vehicle suddenly shifted itself into neutral. We lost the ability to change gears or accelerate, and the entire vehicle essentially shut down while we were still on the freeway. This was an extremely frightening and dangerous situation. We barely managed to get the vehicle onto the shoulder. We immediately rushed to get our children out of the vehicle through the safer side, knowing how dangerous the situation was. To make matters worse, the vehicle began emitting a continuous alarm that would not shut off. Thankfully, a friend who happened to be nearby witnessed what happened and stopped to help us. We eventually discovered that there was a safety recall affecting our vehicle. What makes this situation even more disturbing is that we had brought the vehicle to this dealership for a full service in June, yet no one informed us about the recall or explained that our vehicle had a potentially serious safety issue.My husband contacted the service manager to ask why we were never notified. Please understand that this recall dates back to April, and by that time, approximately 33,000 vehicles had already been reported as experiencing this issue. Who knows how many vehicles were affected by June. The service manager's explanation was that they knew about the recall. They didn’t inform us because they did not know how to fix the problem.My husband explained that this was not simply an inconvenience or a minor maintenance issue. This put our entire family, including our children, in danger. This could have ended in a tragedy. Joe R was our service rep.I’ll share my detailed interaction with Joe in a sep email. Joe was more worried about repeating service work on my car, that they did last service than telling us about a safety recall.He was happy to charge us twice for something they already did to our car. Ha. He even admitted that he adds the same service recommendations to every customer, even if they don’t need it. He said we are living in arduous times ! I can’t wait to tell that story. Had we been properly informed about the recall , we never would have knowingly driven this vehicle three hours out of state with our children in it. We trusted this dealership to service our vehicle and, most importantly, to communicate any issues that could compromise our family's safety. This is not just about poor customer service anymore. This is about safety, transparency, and accountability. A dealership should never knowingly allow a customer to leave with a vehicle that has a potentially dangerous safety issue without clearly communicating that risk. We trusted this dealership with our family's safety, and that trust has been seriously broken. I find the way this situation was handled completely unacceptable. No family should ever have to experience what we went through, especially when the dealership had prior knowledge of the issue and an opportunity to inform us.